Pylon
To be verifiedPylon is a modern support platform built for B2B companies. It offers a unified tool for managing ticketing, chat widgets, knowledge bases, AI support, customer portals, and more. The platform aims to streamline customer support operations, automate tasks with AI, manage customer relationships, and integrate seamlessly with existing tech stacks.
Modern B2B support platform unifying ticketing, AI, knowledge base, and customer portal.
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What is Pylon?
Modern B2B support platform unifying ticketing, AI, knowledge base, and customer portal.
Pylon is a modern support platform built for B2B companies. It offers a unified tool for managing ticketing, chat widgets, knowledge bases, AI support, customer portals, and more. The platform aims to streamline customer support operations, automate tasks with AI, manage customer relationships, and integrate seamlessly with existing tech stacks.
Core Features
Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
Customer Portal (Shared issue portal with customers)
Workflows & Automation (Triggers, Macros, Team Assignment Rules)
Account Management (Account Views, Product Updates, Broadcasts)
Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
Enterprise Readiness (RBAC, Security Review, MSA, SLAs)
Popular Use Cases
- Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
- Scaling 24/7 customer support operations with AI agents and runbooks.
- Transforming account management processes with AI-powered summaries.
- Automating common responses and codifying business processes through workflows.
- Broadcasting new features, newsletters, and product updates to customers.
Feature Comparison
A functional comparison based on maker input.
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Comparison details are provided for informational purposes and should be verified with the official website.
How to use
- Pylon is designed for B2B companies to manage and automate their customer support. Users can book a demo to get started. Once implemented
- it provides a unified inbox to handle customer issues across various channels like email
- chat
- Slack
- and Microsoft Teams. It leverages AI for tasks such as drafting support articles
- automating responses
- and powering support bots. The platform also enables the creation of workflows
- management of customer relationships through dedicated account views
- broadcasting product updates
- and offering a customer portal for shared visibility into issues.
Pricing
Pylon uses a paid pricing model. Pricing and features may change over time.
Starter
$59 per seat/mo
Get started with our basic support system for small teams. Minimum 3 seats.
Professional
$89 per seat/mo
Design a support engine for growing teams. Minimum 3 seats.
Enterprise
$139 per seat/mo
Scale quickly, securely, and offer a premium customer experience. Minimum 7 seats.
Deal / Coupon
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Frequently Asked Questions
Verification
Tool status
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Founder claimed
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Source
Official website / Community submitted
Related Tags
AI WritingContent GenerationResearchEmail WritingSummarizationRewritingAcademic ResearchBrowser ExtensionFreemium
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