Edesk
To be verifiedeDesk is a customer service software designed for eCommerce businesses. It unifies tickets and order data from all sales channels into a single platform, making customer support easier and more efficient. eDesk helps streamline support, drive loyalty, and grow businesses by providing tools such as AI-powered chatbots, smart inboxes, and integrations with various marketplaces, D2C platforms, communication channels, and management & automation tools.
eCommerce customer service software unifying tickets and order data for easier support.
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refer.edesk.com/uc2e9ao3
What is Edesk?
eCommerce customer service software unifying tickets and order data for easier support.
eDesk is a customer service software designed for eCommerce businesses. It unifies tickets and order data from all sales channels into a single platform, making customer support easier and more efficient. eDesk helps streamline support, drive loyalty, and grow businesses by providing tools such as AI-powered chatbots, smart inboxes, and integrations with various marketplaces, D2C platforms, communication channels, and management & automation tools.
Core Features
Unified smart inbox
AI-powered chatbot
AI automations
Multi-channel communication
Holistic customer view
Integrations with marketplaces, D2C platforms, and communication channels
Popular Use Cases
- Managing pre-sales queries across chat and inbox
- Automatically gathering customer and order information
- Delivering speedy and accurate replies to customers
- Automating ticket routing and responses
- Enhancing brand reputation with automated review requests
Feature Comparison
A functional comparison based on maker input.
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Comparison details are provided for informational purposes and should be verified with the official website.
How to use
- eDesk centralizes customer queries from various channels into a unified inbox. Agents can access customer
- order
- product
- price
- and shipment information in one place. The AI chatbot can resolve up to 70% of queries
- and AI automations streamline ticket routing and replies.
Pricing
Edesk uses a freemium pricing model. Pricing and features may change over time.
Subscription Packages
Varies
eDesk provides subscription packages to suit any budget. Save 20% with annual billing.
Deal / Coupon
No coupon listed.
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What can be improved?
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Frequently Asked Questions
Verification
Tool status
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Pricing verified
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Founder claimed
No / To be verified
Source
Official website / Community submitted
Related Tags
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