eDesk is a customer service software designed for eCommerce businesses. It unifies tickets and order data from all sales channels into a single platform, making customer support easier and more efficient. eDesk helps streamline support, drive loyalty, and grow businesses by providing tools such as AI-powered chatbots, smart inboxes, and integrations with various marketplaces, D2C platforms, communication channels, and management & automation tools.
eCommerce customer service software unifying tickets and order data for easier support.
- Managing pre-sales queries across chat and inbox
- Automatically gathering customer and order information
- Delivering speedy and accurate replies to customers
- Automating ticket routing and responses
- Enhancing brand reputation with automated review requests
- eDesk centralizes customer queries from various channels into a unified inbox. Agents can access customer
- order
- product
- price
- and shipment information in one place. The AI chatbot can resolve up to 70% of queries
- and AI automations streamline ticket routing and replies.
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