Question 1

Is there a trial period for Pro Teams and Pro Personal?

Accepted Answer

Every new workspace starts with a 14-day free trial for Pro. Whether you're on Pro Teams or Pro Personal depends on how many members are in your workspace. If your workspace has fewer than 3 members, you're on Pro Personal; if it has 3 or more members, you're on Pro Teams pricing.

Question 2

Can I start with Pro Personal and then upgrade to Pro Teams?

Accepted Answer

Yes! When your workspace grows from 2 to 3 members (including yourself), it automatically upgrades to Pro Teams where you'll benefit from discounted pricing. Any unused time of prior seats at the Pro Personal pricing will be applied to future invoices in the form of a pro-rata credit on your account.

Question 3

How do I switch between Pro Personal and Pro Teams?

Accepted Answer

You switch by simply adding or removing members from your workspace. At 1 or 2 members, you are automatically switched to Pro Personal, and at 3 or more members, you are switched to Pro Teams. When you add members, we'll add a pro-rata credit to your account based on the unused time of prior seats at the old pricing. This credit is automatically applied to future invoices.

Question 4

What happens if my Pro Teams membership drops below 3 members?

Accepted Answer

Your workspace will remain on the Pro plan but will be charged at the Pro Personal pricing. Any unused time of removed seats you have already paid for will be returned to your account in the form of a pro-rata credit, which is automatically applied to future invoices.

Question 5

What level of control do I have over which meetings the Notetaker joins and who receives recordings?

Accepted Answer

On the Pro plan (including free trials), you can configure the Notetaker to join meetings based on criteria such as being the call organizer, having only internal or external invitees, having accepted the call, and more. You can also manually enable or disable the Notetaker for specific calls. On the Free plan, the Notetaker joins all meetings it has access to from your calendar, provided those meetings have at least 2 invitees and include a supported link (Zoom, Google Meet, Microsoft Teams, GoTo Meeting, or Webex). On the Pro plan, you can choose to have all invitees receive all recordings, or you can opt to receive them yourself and then forward or mention specific people. You can also choose to only share recordings with invitees matching your company's email domain. On the Free plan, all meeting invitees receive Notetaker recordings.

Question 6

How secure are the recordings and transcripts?

Accepted Answer

Bubbles is trusted by both startups and enterprise customers. We take this responsibility seriously, which is why we use the best tools and security practices to keep your data safe. More information is available at Bubbles Security.

Question 7

What customer support is available?

Accepted Answer

24/7 customer support is available, with responses expected within 24 hours Mon-Fri. You can email or send a Bubble to hello@usebubbles.com or join our Slack at Bubbles Slack.