Question 1

What does Fathom cost?

Accepted Answer

Fathom is 100% free for unlimited recording, transcription, and summarization. We offer a Premium version of Fathom that includes advanced AI features like AI-generated action items and 12 different meeting summary templates. We also offer Fathom Team Edition that is designed to provide additional features for teams and managers that use Fathom.

Question 2

Who has access to my recordings?

Accepted Answer

All recordings created with Fathom are 100% private. They can only be seen if you share your recordings or highlights with others.

Question 3

Is Fathom secure?

Accepted Answer

Yes. Fathom is hosted and developed following security best practices including end-to-end encryption, robust monitoring, and regular 3rd party penetration testing. Fathom has completed a SOC2 Type 2 audit as well as extensive security review by Zoom as part of being a Zoom Apps Launch Partner. Full details at trust.fathom.video

Question 4

Should I be concerned about my privacy?

Accepted Answer

We take privacy seriously. We’ve gone out of our way to eliminate 3rd party cookies and forced our legal team to write a terms of service and privacy policy that can be understood without a law degree.

Question 5

Will people be uncomfortable with recording video calls?

Accepted Answer

If you've not recorded calls before we've found that you're much more likely to worry about this than your attendees ever will. In fact, inside of certain roles like Sales & Customer Success already over 90% of calls are recorded (with the exceptions typically being sensitive legal or enterprise sales). We've also seen that over 50% of attendees would like access to the call recording, so rather than be worried they'll be excited that you're recording the call for their benefit as well (don't worry, Fathom allows you to share the call recording without sharing your highlights & notes). Finally, if at any time your attendees are uncomfortable, Fathom gives you a way to pause recording.

Question 6

How can you give all this away for free? There must be a catch?!

Accepted Answer

We provide the Fathom app free of charge because it drives usage and brand awareness which generates leads for our not-free-but-very-affordable Premium & Team Edition products.

Question 7

Do you train your AI on my data?

Accepted Answer

No AI Training: We use pre-trained AI services (OpenAI, Anthropic, Google, etc), and we don’t permit them to use your personal or company data for development purposes. See our Terms of Service