Question 1

What is a "Workspace"?

Accepted Answer

To be verified

Question 2

Who are "Members" in my workspace?

Accepted Answer

To be verified

Question 3

What are the differences between a Free seats and Paid seats?

Accepted Answer

Free seats (or Basic seats) always have the ability to view and collaborate on content. Free seats also have the ability to add a small number of their own new recordings in the workspace until they run out of this allocation. Paid seats have the ability to add unlimited new recordings to the workspace and can perform advanced creative actions like downloading transcripts or making new Collections (folders) or Stories (highlight reels).

Question 4

Which team members do I pay for in my Grain workspace?

Accepted Answer

When upgrading, you only pay for the users who need a recording seat. When adding new members to the workspace, they will be on the Basic plan (which is free) by default unless you designate otherwise upon invitation. Free seat members may view content, collaborate on existing recordings and add up to 20 recordings of their own to try it out.

Question 5

Can I have a mix of Free and Paid seats in my workspace?

Accepted Answer

Yes, you can have up to 20 free seats (or Basic seats) after upgrading at least one member to the Starter plan. Enterprise plans require a minimum number of paid seats but include an unlimited number of free seat (or Basic seat) members.

Question 6

When will I get billed for my workspace?

Accepted Answer

The date a workspace first subscribes to a Business or Enterprise plan establishes the go-forward date at which recurring charges will be processes. If you add upgrade a new member to a paid seat, their pro-rated charges will be processed immediately and their full seat cost will be added to the next billing cycle. When downgrading or de-activating existing users, their charges will be removed at the beginning of the next billing window.

Question 7

Can I get a refund if I remove members from my workspace or cancel my plan?

Accepted Answer

For member accounts or workspaces that are downgraded or cancelled during an active billing window, we'll apply a pro-rated credit onto your workspace account to be automatically be applied towards any future charges in your workspace.

Question 8

Can I cancel my subscription and switch to a new plan anytime?

Accepted Answer

Yes! You are free to cancel at the end of your contract period and may choose to pay on a monthly or annual basis. Any changes to plans or upgraded/downgraded members will take effect at the beginning of the next billing period.