Unthread

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Unthread helps companies to scale up support on Slack. It automatically tracks new conversations, tags & prioritizes them, and can generate or suggest responses with AI. Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs. It also supports shared email inbox and live in-app chat.
Unthread scales support on Slack with AI, tracking conversations and prioritizing tickets.
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What is Unthread?

Unthread scales support on Slack with AI, tracking conversations and prioritizing tickets.

Unthread helps companies to scale up support on Slack. It automatically tracks new conversations, tags & prioritizes them, and can generate or suggest responses with AI. Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs. It also supports shared email inbox and live in-app chat.

Core Features
AI-Powered Support
Slack Channel Support
Shared Email Inbox
Live In-app Chat
Conversation Tracking
Dynamic Message Assignment
SLA and Response Analytics
Integrations & API Access
Popular Use Cases
  • Fintech: Increase transparency and reduce risk with instant communication over Slack.
  • Infrastructure SaaS: Provide top-tier support for critical customer infrastructure.
  • HR Tech: Stay on top of critical customer requests with Slack-based tickets.
  • Agencies: Build closer relationships with a direct line to your customers.
  • Open Source: Grow an open-source community with a Slack support workspace.
  • Productivity Tools: Get faster product feedback loops by creating a shared channel.
Feature Comparison
A functional comparison based on maker input.
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Comparison details are provided for informational purposes and should be verified with the official website.
How to use
  • Unthread integrates with Slack
  • turning support requests into prioritized tickets. Assign ownership
  • view assignments
  • and close tickets within Slack. AI suggests responses and categorizes feedback.
Pricing
Unthread uses a paid pricing model. Pricing and features may change over time.
Pricing page
Basic
$50 /month / agent
The simplest Slack implementation. Includes conversation tracking, SLAs and assignments, Slack Inbox access, Slack broadcasts, Basic integrations & API access, Dedicated support Slack channel, Up to 100 conversations per month. Minimum 5 seats
Pro
$75 /month / agent
More features and more integrations. Includes Everything in Basic, Unlimited conversations, Multiple email inboxes, In-app live chat, Knowledgebase sync, Automatic conversation tagging, NPS & CSAT surveys, Webhook API access, CRM integrations. Minimum 5 seats
Enterprise & Business
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For high volume and custom accounts. Includes Custom integrations, Single sign-on (SSO), HRIS integration & Directory Sync, HIPAA & BAAs, Dedicated hosting environment, Mass email broadcasts, Industry-leading SLAs
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