Question 1

Which payment methods are accepted?

Accepted Answer

We accept various payment methods through our payment processor Stripe, including credit and debit cards, Apple Pay, Google Pay, Link, and Amazon Pay.

Question 2

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your paid subscription at any time through your subscription settings accessible through your online portal. Your subscription will end automatically at the end of your current billing period without any further payment required.

Question 3

Do you offer B2B subscription plans with user management?

Accepted Answer

Yes, our B2B subscription tier is called 'Enterprise' and is available on the ReadPartner pricing page. The Enterprise plan requires a minimum of 5 users. The account holder responsible for billing will have control over the workspace and can invite other team members. For more information, please contact us.

Question 4

Can I request a refund?

Accepted Answer

Yes, ReadPartner offers a 14-Day money back guarantee. Simply contact us on contact@readpartner.com within 14 days of your purchase to initiate a refund process. We ask for your understanding that we generally do not offer refunds after 14 days. Your subscription can be cancelled at any time through your Stripe portal.

Question 5

For how long can I use the Free subscription plan?

Accepted Answer

The Free subscription plan can be used for as long as you like, it is not a limited trial but an actual subscription tier of ReadPartner in itself.

Question 6

Is my usage data secure?

Accepted Answer

Yes, your usage data is anonymized and ReadPartner is completely safe to use thanks to its compliance with industry-standard security guidelines, measures, and protocols, including GDPR, CCPA, SSL, and robust data encryption practices. Read more on the ReadPartner security policy page.