Smith.ai offers 24/7 customer engagement services combining AI and human intelligence. They provide live North America-based agents for virtual receptionists (AI-first and human-first), outreach campaigns for sales, service, and support, and AI-powered web chat, SMS, and social messaging. Their goal is to help businesses capture and convert more leads, manage customer interactions, and streamline operations.
24/7 AI and human-powered receptionists, outreach, and web chat services.
- Converting callers to clients and booking jobs 24/7 for home services businesses.
- Handling new client intake, scheduling consultations, and routing existing clients to attorneys for law firms.
- Supporting sales with 24/7 chat and improving speed to lead for various businesses.
- Reducing missed calls and voicemails to prevent loss of potential clients.
- Automating CRM updates and triaging maintenance requests for property management.
- Managing customer inquiries and scheduling tours for available units.
- Providing after-hours answering and escalating emergencies to human agents.
- Businesses can sign up for a plan (AI Receptionist or Virtual Receptionists)
- create their receptionist profile in minutes
- and start receiving calls immediately. They can forward their existing business number or use a dedicated number provided by Smith.ai. Calls are answered by AI or human agents based on the chosen plan
- with options for lead screening
- appointment booking
- CRM integration
- and more. Outreach campaigns and web chat services can also be set up to engage customers proactively.
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