Unthread helps companies to scale up support on Slack. It automatically tracks new conversations, tags & prioritizes them, and can generate or suggest responses with AI. Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs. It also supports shared email inbox and live in-app chat.
Unthread scales support on Slack with AI, tracking conversations and prioritizing tickets.
- Fintech: Increase transparency and reduce risk with instant communication over Slack.
- Infrastructure SaaS: Provide top-tier support for critical customer infrastructure.
- HR Tech: Stay on top of critical customer requests with Slack-based tickets.
- Agencies: Build closer relationships with a direct line to your customers.
- Open Source: Grow an open-source community with a Slack support workspace.
- Productivity Tools: Get faster product feedback loops by creating a shared channel.
- Unthread integrates with Slack
- turning support requests into prioritized tickets. Assign ownership
- view assignments
- and close tickets within Slack. AI suggests responses and categorizes feedback.
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