Added Jul 12, 2026

Intercom Com

AI-first customer service platform with AI agent, ticketing, inbox, and help center.
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Intercom Com la gi?

Intercom is an AI-first customer service platform that provides a complete solution for businesses to manage customer interactions across various channels. It features Fin AI Agent, a human-quality AI agent, along with tools for ticketing, inbox management, phone support, and a help center. Intercom aims to enhance customer service by providing instant, accurate answers and efficient support tools for agents and leaders.

AI-first customer service platform with AI agent, ticketing, inbox, and help center.

Tinh nang chinh
Fin AI Agent for automated customer support
Omnichannel support (inbox, tickets, phone, help center)
AI-enhanced inbox for agent productivity
AI Insights & Reporting for performance optimization
Workflow automation with a visual builder
Truong hop su dung pho bien
  • Providing instant customer service with Fin AI Agent
  • Managing customer inquiries across multiple channels
  • Automating support workflows to improve efficiency
  • Empowering support agents with AI-powered tools
  • Gaining insights into customer service performance
Cach su dung
  • Intercom can be used by integrating it with your existing platform or by using Intercom's complete AI-first customer service platform. It allows you to manage customer interactions
  • automate workflows
  • and provide AI-powered support through various channels.
Gia
Intercom Com su dung mo hinh gia Freemium. Gia va tinh nang co the thay doi theo thoi gian.
Essential
$29 per seat/mo (billed annually) + $0.99 per Fin resolution
Includes Fin AI Agent, Messenger, Shared Inbox and Ticketing system, Pre-built reports, Public Help Center
Advanced
$85 per seat/mo (billed annually) + $0.99 per Fin resolution
Every Essential feature, plus: Multiple team Inboxes, Workflows automation builder, Round robin assignment, Private and multilingual Help Center, Includes 20 free Lite seats
Expert
$132 per seat/mo (billed annually) + $0.99 per Fin resolution
Every Advanced feature, plus: SSO & identity management, HIPAA support, Service level agreements (SLAs), Multibrand Messenger / Help Center, Includes 50 free Lite seats
Fin AI Agent (on existing helpdesk)
$0.99 per Fin resolution (50 resolutions per month minimum)
Use Fin with your current helpdesk including Zendesk, Salesforce, and more.
Copilot
$29 per agent/mo (billed annually)
Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 tickets or conversations per agent/mo.
Proactive Support Plus
$99 /mo
Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder. Includes 500 Messages Sent/mo
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