Userflow

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Userflow is an AI-powered product adoption and onboarding platform that enables customer-obsessed teams to effortlessly build beautiful in-app onboarding, checklists, surveys, and product tours without code. It allows users to create and update flows in minutes using AI, personalize every experience, and guide users to activation faster. The platform aims to improve conversion, adoption, and retention by providing a single, intelligent solution to orchestrate every step of the in-app experience, from onboarding to engagement and ongoing support, without relying on engineering resources.
AI-powered platform for in-app onboarding, tours, checklists, surveys, and product adoption.
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www.userflow.com/
Userflow website screenshot
What is Userflow?

AI-powered platform for in-app onboarding, tours, checklists, surveys, and product adoption.

Userflow is an AI-powered product adoption and onboarding platform that enables customer-obsessed teams to effortlessly build beautiful in-app onboarding, checklists, surveys, and product tours without code. It allows users to create and update flows in minutes using AI, personalize every experience, and guide users to activation faster. The platform aims to improve conversion, adoption, and retention by providing a single, intelligent solution to orchestrate every step of the in-app experience, from onboarding to engagement and ongoing support, without relying on engineering resources.

Core Features
AI-powered Product Tours (Smartflow)
In-app Checklists
In-app Surveys
AI Assistant for In-app Support
Resource Center
Feature Announcements/Banners
AI Translation & Rephrasing
Popular Use Cases
  • Building in-app onboarding flows for new users.
  • Creating product tours to guide users through features.
  • Implementing checklists for user activation and task completion.
  • Collecting user feedback with in-app surveys (NPS, CSAT).
  • Providing instant, conversational in-app support with an AI Assistant.
  • Announcing new features or updates with banners and announcements.
  • Localizing and personalizing in-app content.
  • Improving user activation, engagement, and retention.
Feature Comparison
A functional comparison based on maker input.
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Comparison details are provided for informational purposes and should be verified with the official website.
How to use
  • Users can create and update in-app experiences without writing any code. With Smartflow
  • the AI engine
  • users simply click through the desired path in their product
  • and Smartflow automatically generates a complete
  • editable tour. The platform also allows for building product tours
  • checklists
  • surveys
  • and resource centers
  • and delivering instant in-app support using an AI Assistant trained on documentation. Content can be rephrased
  • translated
  • and personalized with AI.
Pricing
Userflow uses a freemium pricing model. Pricing and features may change over time.
Startup
$240 per month, billed annually or $300 billed monthly
Great for teams launching powerful in-app experiences. Includes 3,000 Monthly Active Users, 3 team members, Unlimited flows and checklists, 100 AI assistant messages / month (extendable), User-level targeting, 500 API requests / min, Basic integrations, including Segment and Zapier.
Pro
$680 per month, billed annually or $850 billed monthly
Advanced customization and analytics for growing teams. Includes 10,000 Monthly Active Users, Unlimited team members, Unlimited surveys + localization, Company-level targeting, 1000 API requests / min, All integrations, including HubSpot & Salesforce, Custom CSS, Fully white-labeled experiences.
Enterprise
Let's chat
Security, scalability, and dedicated success for complex organizations. Includes Custom limits for MAUs, API rates, and AI Assistant usage, Single sign-on (SSO) + advanced permissions, Concierge support + dedicated CSM, Custom contract, Security questionnaire.
Deal / Coupon
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Frequently Asked Questions

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Source
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