Question 1

How does the free 14-day trial work?

Accepted Answer

Your free 14-day trial on a Build, Experiment, or Optimize plan gives you full access to all of the corresponding plan features. We’ll send you a reminder email near the end of your Build, Experiment, or Optimize trial to verify that you want to continue using Unbounce. If you want to cancel, you can do so at any time by logging into your Unbounce account, going to “Account Management”, selecting “Subscriptions”, and clicking “Cancel”.

Question 2

Why do you need my credit card for the free trial?

Accepted Answer

You’ll be asked to provide your credit card information when you sign up for a free 14-day trial with our Build, Experiment, or Optimize plans. This ensures that—in the event you decide to continue using Unbounce beyond the 14-day trial period—there are no interruptions to your subscription. You can also try Unbounce’s interactive demo without providing your credit card information.

Question 3

What counts as a conversion? What counts as a visitor?

Accepted Answer

We log a conversion when someone completes your assigned conversion goal on a landing page or in a popup or sticky bar. Common conversion goals include clicking a call to action button or submitting a form. A visitor is a person who views your landing page, popup, or sticky bar at least once in a given month. Using cookies, we ensure each visitor only counts once toward your limit—no matter how many times they return.

Question 4

What happens if I exceed my conversion or traffic limits?

Accepted Answer

If it looks like you’re at risk of exceeding your conversion or traffic limits, we’ll be sure to let you know by email and through in-app messages. In the event that you go over your limit, we’ll automatically upgrade you to a plan with higher limits for the next billing cycle (monthly or annual). Learn more about what happens if you exceed limits on your plan.