Thena

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Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers through a single, powerful platform. Thena offers omni-channel support across Slack, Discord, Email, MS Teams, and Web chat, integrating AI with human intelligence for new-gen ticketing. It enables autonomous support, automates workflows, centralizes customer data, and connects with various apps and APIs.
AI customer support platform for B2B teams.
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thena.ai/
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What is Thena?

AI customer support platform for B2B teams.

Thena is a customer support AI platform built for modern B2B teams. It aims to resolve tickets, manage accounts, and delight customers through a single, powerful platform. Thena offers omni-channel support across Slack, Discord, Email, MS Teams, and Web chat, integrating AI with human intelligence for new-gen ticketing. It enables autonomous support, automates workflows, centralizes customer data, and connects with various apps and APIs.

Core Features
Omni-channel support (Slack, Discord, Email, MS Teams, Web chat)
New-gen ticketing with AI + human intelligence
Autonomous support & service (AI-powered task automation)
Multi-persona ticketing with customizable boards and role-based controls
Automated Workflows blending human and AI actions
Centralized Accounts for customer data
App integrations and API access
AI ticket detection, summaries, tagging, assistant, auto-responses, co-pilot
Enterprise-grade security
Custom fields, SLA definition, Notifications, Routing
Knowledge base management
CSAT collection and tracking
Popular Use Cases
  • Resolving customer support tickets efficiently across multiple communication channels.
  • Automating routine support tasks and responses using AI agents.
  • Managing and centralizing customer account data for better collaboration.
  • Streamlining team processes with customizable ticketing boards and role-based access controls.
  • Tracking and managing tickets directly from platforms like Slack and MS Teams.
  • Converting emails and web chats into trackable support tickets.
  • Collecting and analyzing customer satisfaction (CSAT) feedback.
  • Automating repeatable ticket flows and internal collaborations.
Feature Comparison
A functional comparison based on maker input.
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Comparison details are provided for informational purposes and should be verified with the official website.
How to use
  • Thena unifies all customer messages into organized tickets from various channels. Users can leverage AI for autonomous support tasks such as responding to customers
  • applying fields
  • creating tickets
  • and escalating issues. The platform allows for automation of workflows by blending human and AI actions
  • centralizes customer data in accounts
  • and supports integration with other applications. Teams can organize tickets across multiple boards
  • set up groups with custom assignment logic
  • auto-assign tickets
  • customize fields
  • define SLAs
  • and track performance metrics.
Pricing
Thena uses a freemium pricing model. Pricing and features may change over time.
Pricing page
Free
$0/user/month
Up to 10 user seats, Up to 1,000 tickets/month, Slack & email, Account management, Up to 2 help centers. Includes AI ticket detection, AI ticket summaries, AI tagging, AI assistant.
Standard
$79/user/month
Everything in Free + Web chat, Agent studio, MCP, APIs. Includes AI auto-responses, AI co-pilot, AI powered workflows. Billed annually.
Enterprise
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Everything in Standard + AI agent custom deployments, MS Teams, Enterprise APIs, Enterprise security features. Includes Unlimited MCP, Enterprise security, AI agent studio, Enterprise APIs.
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Frequently Asked Questions

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