Theloops

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TheLoops is a CX operations platform that uses AI to empower Support and Success leaders with real-time customer, agent, and product insights. It provides an instant view of revenue status and explicit customer behavior without needing a data team. The platform offers AI Agents for CX, delivering solutions for quality monitoring, voice of customer analysis, and real-time troubleshooting.
AI-powered CX operations platform for real-time insights and improved support efficiency.
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theloops.io/
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What is Theloops?

AI-powered CX operations platform for real-time insights and improved support efficiency.

TheLoops is a CX operations platform that uses AI to empower Support and Success leaders with real-time customer, agent, and product insights. It provides an instant view of revenue status and explicit customer behavior without needing a data team. The platform offers AI Agents for CX, delivering solutions for quality monitoring, voice of customer analysis, and real-time troubleshooting.

Core Features
AI Agent Copilot
Auto-tagging and Intelligent Routing
Escalation Prediction
Proactive Backlog Management
Support Quality Assurance
Predictive CSAT
Product Feedback Analysis
AI Autopilot
Topic Trend Analysis
Knowledge Generation
AI Search
Popular Use Cases
  • Automated Quality Assurance
  • Intelligent Routing of Support Tickets
  • Predicting and Preventing Escalations
  • Analyzing Product Feedback
  • Improving Agent Efficiency
Feature Comparison
A functional comparison based on maker input.
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Comparison details are provided for informational purposes and should be verified with the official website.
How to use
  • TheLoops connects to your data sources in about an hour
  • allowing you to build AI Agents in a day and see ROI within a month. It provides tools for AI Agent Copilot
  • Auto-tagging and Intelligent Routing
  • Escalation Prediction
  • Proactive Backlog Management
  • and more.
Pricing
Theloops uses a free pricing model. Pricing and features may change over time.
Pricing page
Professional
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Get Started With AI. 3 Integrations, AI-driven Insights, Auto-prioritization using Sentiment and Scoring, Auto-Classification and Routing, Operational Analytics, Predictive Escalations, Proactive Backlog Mgmt, Data Connectors, CRM connectors, CSM connectors, Engineering connectors, Log connectors, Alert connectors, Notifications
Enterprise
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Grow Strategically With AI. 5 Integrations, AI-driven Insights, Auto-prioritization using Sentiment and Scoring, Auto-Classification and Routing, Operational Analytics, Predictive Escalations, Proactive Backlog Mgmt, Data Connectors, CRM connectors, CSM connectors, Engineering connectors, Log connectors, Alert connectors, Notifications
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