Spiralup Co
To be verifiedAI-powered platform for customer feedback analysis and issue detection.
WebsiteFreemiumContact for PricingPaidFree Trial
Overall score
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spiralup.co/
What is Spiralup Co?
Spiral is an AI-powered customer feedback platform that revolutionizes support data by detecting issues across channels, monitoring blind spots, and analyzing root causes. It intelligently classifies customer interactions into a unified taxonomy of actionable intents using AI, allowing users to track support, CX, and product issues in one place. Spiral's AI Agent answers tough support, CX, and product questions to improve processes, agent training, and product quality. It integrates with most CRMs and data sources to provide prompt issue detection and brings the data right back to you via a data feed.
AI-powered platform for customer feedback analysis and issue detection.
Core Features
AI-powered customer issue detection
Unified taxonomy of actionable intents
Seamless CRM and feedback source integration
AI Agent for answering support, CX, and product questions
Real-time tracking and alerts
Popular Use Cases
- Detecting top customer contact reasons in the first month of service activation
- Structuring unstructured customer interactions for actionable insights
- Improving process, ops, agent training, and product quality
- Automatic Customer Issue Discovery
Feature Comparison
A functional comparison based on maker input.
To be verified.
Comparison details are provided for informational purposes and should be verified with the official website.
How to use
- Analyze customer feedback from reviews
- NPS
- live chats
- phone calls
- attributes
- and metadata with Deep AI Research. Spiral classifies customer interactions into actionable intents
- tracks issues
- and alerts you to problems before they escalate. Add Spiral to your CRM and contact center to improve process
- ops
- agent training
- and product quality.
Pricing
Spiralup Co uses a freemium pricing model. Pricing and features may change over time.
Observer
$0
Our informative, but limited dashboard. Ideal for an individual to get a taste of Spiral insights. 1 Sight AI™ Dashboard User, Quarterly basic report, Up to 2 Feedback Channels, Top 5 Insights, Public customer feedback scan
Bug Hunter
Contact us
Our real-time, public review tracking dashboard. Ideal for a small team responsible for products or services with high-volume reviews from up to 4 sources. Up to 10 Sight AI™ Dashboard Users, Full report, Up to 4 Feedback Channels, All detected insights, Public customer feedback scan, Real-Time Tracking
Issue Vulture™
Contact us
Our flagship omnichannel offering, combining public feedback and private customer support data into a centralized dashboard. Ideal for medium brands or large enterprises with robust customer experience programs seeking to stay on top of high-volume customer feedback from many sources. Unlimited Sight AI™ Dashboard Users, Full report, Unlimited Feedback Channels, All detected insights, Public customer feedback scan, Private customer feedback scan, Real-Time Tracking, Tech support
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Frequently Asked Questions
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Tool status
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Founder claimed
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Source
Official website / Community submitted
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