Question 1

How do subscriptions work?

Accepted Answer

Pitch subscriptions auto-renew at the end of each billing period (either monthly or yearly), and apply to a single workspace. When you add a member, you’ll pay for their seat from the moment they accept an invite to the workspace, unless they fill an empty seat. When you remove a member from your workspace, they vacate their paid seat. You can fill an empty seat free of charge by adding a new member. If you don’t fill an empty seat by the end of the billing period, the subscription renews with the quantity of occupied seats.

Question 2

What happens if I add members to a workspace on a paid plan?

Accepted Answer

If you’re on a monthly plan, we’ll invoice you the next month, based on when you added the member. If you’re on a yearly plan, we’ll invoice you in the following month, based on when you added the member. Additional charges on the yearly plan will be invoiced once per month — so if you add multiple users throughout the month we’ll charge you in one invoice.

Question 3

Is there a time limit on the free plan?

Accepted Answer

No — you and your team can use the free plan for as long as you want.

Question 4

How many members can I have on the free plan?

Accepted Answer

You can have a total of 5 members in a Free workspace. All members will be admins, however, and have access to all workspace settings.

Question 5

What happens if I remove members from a workspace when I’m on a paid plan?

Accepted Answer

When you remove members, they vacate their paid seat. You can fill an empty seat free of charge by adding a new member. If you don’t fill an empty seat by the end of the billing period, the subscription renews at the quantity of occupied seats.

Question 6

Do you have monthly and yearly billing options?

Accepted Answer

Yes, you can pay either monthly or yearly. If you choose a yearly plan, you’ll get a discounted price for each seat.

Question 7

Can I invite people outside my organization to collaborate on presentations?

Accepted Answer

Yes, you can invite guests to comment on or edit individual presentations. Guests can only see presentations shared with them and will not be able to access other workspace content.

Question 8

Do I need to pay for guests?

Accepted Answer

No, but the number of guest seats depends on the plan you choose. You can always upgrade for more guests.