Question 1

What is NexxtSupport used for?

Accepted Answer

NexxtSupport is a platform for building custom AI chatbots, training them with your own data, and easily adding them to your website or platforms to automate customer support and lead generation.

Question 2

How do I train the AI?

Accepted Answer

You can train the AI by uploading files (.DOCX, .PDF, .TXT), providing links to websites, articles, connecting platforms like Notion, Confluence, or adding manual text data.

Question 3

How hard is it to add the chatbot to my website?

Accepted Answer

It is very easy to add the chatbot to your website. You can do it in just a few clicks by copying and pasting a code snippet into your website's code.

Question 4

What analytics does NexxtSupport provide?

Accepted Answer

NexxtSupport provides advanced analytics regarding the number of visitors, conversations, messages, visitor locations, device types, and more, structured in charts and graphs.

Question 5

Can I see the conversations handled by the chatbot?

Accepted Answer

Yes, you can see all the conversations handled by the chatbot, including messages exchanged, time of conversation, and visitor details.

Question 6

Can it handle queries in my language?

Accepted Answer

Most likely yes. We handle over 50 languages. If you want to make sure, you can try out our demo chatbot and see if it understands your language.

Question 7

Why does my chatbot not work?

Accepted Answer

If your chatbot doesn't work, make sure you added the domain you are embedding the chatbot on in the chatbot's settings, under the security tab. If you still have issues, please reach out to us and we will assist you.

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