Question 1

What is the meaning of a knowledge base?

Accepted Answer

A knowledge base is where you put all the answers people keep asking for — so they stop asking. It's a centralized, searchable hub of documentation, FAQs, how-to’s, and process explanations. Internally or externally, it gives people answers without needing to ask someone.

Question 2

How is Helpjuice different from other knowledge base tools?

Accepted Answer

Most tools store articles. Helpjuice gives you answers. Our AI understands questions, search forgives typos, and you don’t need to build 12 workflows just to launch.

Question 3

What are the different types of knowledge bases?

Accepted Answer

There are a few: Internal knowledge bases (for employees, onboarding, processes), External/customer-facing (help centers, support docs), Product/team-specific (engineering wikis, sales enablement, etc.) At Helpjuice, you can run all of these from one place — fully separated by access, brand, or visibility.

Question 4

How do you create a knowledge base?

Accepted Answer

Start with what people ask most. That’s your first 10 articles. You can even use our Chrome Extension or Article Requests AI Feature to capture knowledge from anywhere. Then organize them into categories. Make sure they’re searchable. With Helpjuice, you can import from docs, emails, or tickets — or just ask the AI to generate content from scratch.

Question 5

What is a knowledge base article?

Accepted Answer

It’s one answer. One topic. One problem solved. Examples: “How to reset your password,” “How we approve invoices,” or “Welcome checklist for new engineers.” In Helpjuice, these live inside categories, can be public or private, and are editable by whoever you assign. You can also use our Chrome Extension to capture any content and turn it into a knowledge base article, or, use article requests to ping colleagues and take their informal responses and turn it into the perfect knowledge base article.

Question 6

How do you write a knowledge base article?

Accepted Answer

Short sentences. Clear headers. One idea per section. Show steps visually if it helps. Add FAQs at the bottom. Even better: paste the source material (email, ticket, Slack convo) into Helpjuice and let the AI write the first draft for you.

Question 7

How do I build a knowledge base for my support team?

Accepted Answer

Ask support: “What questions are we answering over and over?” Then turn those into articles — and keep adding as you go. With Helpjuice, you can link the knowledge base to your chat, ticketing system, or even search it from a Chrome extension.

Question 8

How hard is it to migrate?

Accepted Answer

Usually? You won’t need to do anything. If our onboarding doesn’t auto-import your content, we’ll do it manually — within 24 hours.