Question 1

What are registrants?

Accepted Answer

A registrant is someone who registers to your webinar in a given month. We only count unique registrant per month. They reset monthly.

Question 2

Why does Contrast charge on registrants per month and not live viewers?

Accepted Answer

We believe our pricing should be based on the value we deliver to you. Live viewers are only a fraction of your audience. There will always be people who register to your webinar and watch the replay on-demand. By aligning our pricing with all registrants it makes sure we build things like an amazing replay experience. We want Contrast to work for your full audience, not just a part of it. This approach means the webinars you run will be more successful. And since we charge based on your success, it ensures our team always works hard to make it happen. We see this as a win-win.

Question 3

Does Contrast offer a free plan?

Accepted Answer

Yes, we offer a free plan that's tailored to smaller teams or people looking to get started with webinars. You can run as many webinars as you like with up to 30 unique registrants per month on your Channel. On-demand videos are automatically deleted after 30 days since their creation. Sign up now to try the free plan.

Question 4

Can I really cancel anytime?

Accepted Answer

Yes, absolutely. If you want to cancel simply go to the billing section of your account page. Once you cancel your plan, you will remain on the plan until the end of your billing cycle, at which time the plan will be canceled and we'll downgrade you to our free tier.

Question 5

What happens if I go over my registrant limit?

Accepted Answer

Free accounts will have registrations restricted. For paying accounts, registrants will still be able to sign up for your webinar as usual. As long as you're up to date on payments, your team will be upgraded at your next billing cycle based on your product usage. We won't block registrants because your webinar was more successful than expected.

Question 6

Is there a limit to the number of webinars I can host per month?

Accepted Answer

You can host as many webinars as you like. We won't limit this in anyway. Our pricing is based on number of unique registrants which changes depending on your plan. You can sign up for our free plan to host webinars with up to 30 unique registrants per month.

Question 7

Is there a maximum duration for my events?

Accepted Answer

By default all paid plans have a maximum event duration of 4 hours. If you need to increase this, just reach out and we can push up to 12 hours. On the free plan you're limited to 45-minute webinars.

Question 8

Can I invite my team?

Accepted Answer

Yes, there's no limit on the number of people you can add to your team. We know great webinars require collaboration.

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