Question 1

Can I use Connected Papers for free?

Accepted Answer

Yes! Our free tier includes all of the features and provides you with 5 Connected Papers graphs for free, every month. This is enough for most of our users. Researchers who require more than 5 graphs per month can upgrade to one of our paid plans. We are very thankful for your support!

Question 2

Why should I upgrade to a premium account?

Accepted Answer

Our Premium users enjoy access to an unlimited amount of Connected Papers graphs every month. In addition, Premium users actively support the ongoing maintenance and development of new features. Thank you!

Question 3

What is the difference between the Academic and Business plans?

Accepted Answer

The Academic plan is meant for users who are part of academic institutions, non-profit organizations or who use Connected Papers for personal use. The Business plan is meant for individuals who use Connected Papers in a commercial context, as part of or in relation to their for-profit work. Both plans offer the same value: removing the restrictions of the free plan and allowing you to create and explore an unlimited amount of Connected Papers graphs every month.

Question 4

How are the group plans different from the personal plans?

Accepted Answer

Group accounts are meant for teams and organizations who want to provide premium access to their members. Group accounts are controlled by administrator accounts who can assign premium access to users based on purchased seats. Administrators don't get premium access by default but can be added as users to the group plan.

Question 5

What happens if I cancel my subscription?

Accepted Answer

Upon canceling your subscription, we will stop the automatic charging at the end of the subscription cycle. The paid seats will remain active until the conclusion of the current billing cycle. Once the billing cycle ends, all group members will revert to the free plan. If you wish to renew your subscription after cancellation, you can do so on your Subscription and Billing page.

Question 6

What happens if I have unused seats?

Accepted Answer

Seats are purchased for the entire billing cycle and are non-refundable. If you have unused seats at the end of the billing cycle, we will not charge you for them in the next cycle. Your subscription will be automatically updated to match the number of used seats for the next billing cycle. Keep in mind that you can assign unused seats to new users at any time during the current billing cycle.