Stonly is a knowledge management platform designed to improve customer service by creating easy-to-follow explanations and guides. It aims to enhance customer success, reduce support costs, and speed up support agents. The platform offers personalized knowledge, AI-powered solutions, and process automation to help companies support millions of customers.
Knowledge management platform for better customer service with AI and automation.
- Resolve customer questions instantly with AI-powered self-service
- Improve handle time and response quality with guided decision trees for agents
- Ramp agents faster with less time training
- Empower more customers to self-serve
- Stonly allows you to create guides
- walkthroughs
- checklists
- and knowledge bases that adapt to each customer's needs. It provides agents with guidance to solve tickets and empowers customers to self-serve. The platform also uses data to surface the right content.
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