Cekura enables Conversational AI teams to automate Quality Assurance (QA) across the entire agent lifecycle, from pre-production simulation and evaluation to monitoring of production calls. It supports seamless integration into CI/CD pipelines, ensuring
Automates QA, testing, and observability for Conversational AI voice agents.
- Ensuring AI voice agents deliver seamless experiences in every conversational scenario.
- Automating QA for AI agents in customer support, outbound sales, clinic reception, debt collection, and recruitment.
- Monitoring the quality of AI voice agents in real-time.
- Aggressively testing AI agents before shipping to production.
- Optimizing voice agent latency and boosting accuracy.
- Providing testing and reliability assurance for non-tech-savvy enterprise customers.
- Testing AI agents for home services, AI coaching, legal intake, customer onboarding, and feedback collection.
- Users can test their AI voice agents by simulating scenarios with AI-generated and custom datasets
- using workflows
- personas
- and real audio to create datasets and evaluate them on their own metrics. For observability
- Cekura provides real-time insights
- detailed logs
- and trend analysis for optimal performance
- along with instant notifications for errors and performance drops. The platform also allows replaying real conversations and monitoring every call through an intuitive dashboard.
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